Warranty renew but device not showing online in IC2

Hello,

My Warranty have expired. I have renew it but now 3 devices won’t show in IC2 and their status stay on Warranty exprired.
All others expired devices have seen their warranty enable.

These 3 devices are : Balance 20, Balance 210 and MAX OTG.

Is there something i have mest ?

We have received your information via the IC2 feedback and our engineers will look into it soon. Our apologies for the inconvenience.

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