Warranty renew but device not showing online in IC2


My Warranty have expired. I have renew it but now 3 devices won’t show in IC2 and their status stay on Warranty exprired.
All others expired devices have seen their warranty enable.

These 3 devices are : Balance 20, Balance 210 and MAX OTG.

Is there something i have mest ?

We have received your information via the IC2 feedback and our engineers will look into it soon. Our apologies for the inconvenience.