Can we have a warranty check page or be notified of issues like below when registering in incontrol2? Or even blacklist these devices all together and not allow any registration. Normally when i RMA things we get charged if we don’t ship things back.
I bought a B One 5G from eBay in October. Everything worked / I was able to register it on Incontrol2 and use other features just fine. When I went to purchase a OpenVPN license for the device I was notified that it there was a RMA ticket on it. I opened a ticket on the issue and it was a water damaged device - meant to be recycled and no idea why they get in the hands of unauthorized sellers.
As it sits now its too late to return. Everything else works on it.
Thank you.
Hey @colorado9 are you a partner? If so, in the parter pavilion there is a warranty lookup that you can use for this that may have information better geared towards what you are looking for.
If you are not a partner, one of the benefits around purchasing hardware through a partner is ensuring you don’t hit a pitfall when buying grey/used hardware. While I understand that sometimes eBay / Marketplace deals are hard to pass up, understanding that the device won’t change ownership to you despite you having physical possession of the device is a pretty big risk IMHO.