I’ve been here for years and done close to a hundred Balance setups. This one has me stumped. I have an older B380 running 6.3. We have Spectrum and a local ISP with static external IP connected to the two WAN ports. Everything works fine.
I have an extra Balance One that I want to install in place of the B380. I can’t get communication from the B1 to the local ISP. The connection starts by successfully determining MTU, but then fails at the health check.
I have no trouble connecting the B1 to Spectrum on either WAN. I tried both B1 WAN with the local ISP. I tried using public DNS servers. I even tried a factory reset of the B1. I’ve entered the IP numbers at least six times so its unlikely I typed in something wrong every time.
I went back to the old B380, no problem with the connection with either ISP. I can’t really blame the ISP since their connection works fine with the B380.
Talking to the ISP, they can see I’m not passing any data but they see no issue. They can see the MAC of the B1. As far as they can tell its working… but its not.
I Firmware on the B1 is 8.1.1. I haven’t tried an older firmware. Can I manually install a V7 generation firmware to test? Any other ideas?