Wan port 2 not working please help


#1

Hi peplink we have peplink balance 710 but unfortunately wan 2 is not working anymore all other wan ports are working fine except wan port 2 . We are using 710 for almost 1 year but the problem just occurred now, We have upgraded firmware from 6.2.0 to 6.3.3 but still no used what do you think is the problem?


#2

Hi,

Please open a support ticket here for support team to further check. If this is related to port faulty & hardware warranty is active for the device, support team will approve RMA for the device.

Thank You


#3

unfortunately the warranty already expires what should we do regarding this sitloongs?


#4

Hi,

We also offer out of warranty service for out of warranty device that having the hardware issue. Please open a support here and support team will guide you through on that.

Thank You


#5

okay thanks sitloongs