WAN: disconnected (WAN failed DNS test)

[sitloongs]

Can you please share us the WAN1 & WAN2 health check defined settings for us to investigate the issue.

Beside that, can you please follow the below health troubleshooting guide to isolate the issue ?

Balance 20: "WAN1 Disconnected (WAN Failed DNS test)" [RESOLVED]

Hi, WAN health check feature is just simple connection test tools to verify internet connectivity over the WAN connection. WAN health check failed mean the traffics sent from the WAN interface doesn’t get replied/responded. You can actually find the heath check stability - consecutive count by accessing to the support.cgi page. [image] Health check failure can be caused by the following: 1. Communication between Balance router and ISP router. ISP Router/Modem Hang issue Physical/Port Spee…