WAN: Cellular (Priority 1) disconnected loop

Product Discussion Pepwave MAX
1

I am running into an issue where I get random loops of the network cellular disconnecting and reconnecting.

Below is an excerpt from the logs.

Device is a MAX BR1 Pro 5G with firmware 8.2.1 build 5018
It is basically default with respect to the WAN settings. I have excellent service via a Pepwave Mobility 42G mounted externally on the building. Only one SIM is installed and it is configured as follows:

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I am lost as to why this is occurring as it is otherwise rock solid service. The logs don’t provide much information to go on…

Dec 29 05:19:51	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.84.242.49) in SIM slot A

Dec 29 05:19:36	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 29 02:28:11	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.70.49.38) in SIM slot A

Dec 29 02:28:02	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 28 23:49:51	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.77.176.127) in SIM slot A

Dec 28 23:49:37	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 28 21:36:32	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.112.147.186) in SIM slot A

Dec 28 21:36:19	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 28 19:15:51	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.97.193.132) in SIM slot A

Dec 28 19:15:35	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 28 05:30:31	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.92.143.5) in SIM slot A

Dec 28 05:30:15	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 28 01:49:42	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.69.71.18) in SIM slot A

Dec 28 01:49:29	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 27 23:23:31	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.82.7.21) in SIM slot A

Dec 27 23:23:18	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 27 21:15:44	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.102.197.21) in SIM slot A

Dec 27 21:15:26	WAN: Cellular (Priority 1) disconnected in SIM slot A

Dec 27 18:14:01	WAN: Cellular (Priority 1) connected to Verizon Wireless (100.87.120.90) in SIM slot A

Dec 27 18:13:52	WAN: Cellular (Priority 1) disconnected in SIM slot A
2

@Brennan_Kelley ,

Please open a support ticket to allow support team to check on that.
https://ticket.peplink.com/ticket/new/public

1 Like
3

I had a similar (but different) loop on my BR1 mini with 8.2.0. I’m guessing these are not the same bug, as my log was showing “health check failed” every 5 seconds. See Peplink | Pepwave - Forum

4

I’m chasing the same issue with two different AT&T Mobile Broadband plans. Have you learned anything that’s helped?

5

Was this ever resolved? I have same issue.