Modem: Arris TM722G
Router: Peplink Balance 20
VoIP Box: Cisco SPA122
Balance 20 configuration note:
System Uptime: 425 days 14 hours 12 minutes
UDP traffic (for the ports indicated by my VoIP provider) forwarded to the phone device
No changes have been made (configuration/hardware/device) on my network/system(s).
This was working last week.
Up to date 9/16; everything was working ‘normally’. Sometime on 9/17; VoIP failed – and I have not had reliable (some times any) voice connection.
The VoIP provider is pointing to the ISP. The ISP is pointing to the modem and router (Balance 20). All ‘other’ network traffic seems to work.
Is there someone that can offer a level of assistance to accurately determine what has failed; so I can get a working phone? Everyone is passing the buck, and I’m now going into day four w/o service.
Diagnostics (from PC):
Packets: Sent = 121, Received = 121, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 40ms, Average = 27ms
Download: 120.56 MB
Upload: 6.05 mb
VoIP Codec Test:
San Jose, CA
RTT Consistency: 67.5%
Max Delay: 28ms
Packets Out of Order
VoIP Average Jitter: 0.70ms
VoIP Packet Loss: 0.0%
VoIP MOS: 4.2