Connection …
ISP: Comcast
Modem: Arris TM722G
Router: Peplink Balance 20
VoIP Box: Cisco SPA122
Balance 20 configuration note:
System Uptime: 425 days 14 hours 12 minutes
UDP traffic (for the ports indicated by my VoIP provider) forwarded to the phone device
No changes have been made (configuration/hardware/device) on my network/system(s).
This was working last week.
Up to date 9/16; everything was working ‘normally’. Sometime on 9/17; VoIP failed – and I have not had reliable (some times any) voice connection.
The VoIP provider is pointing to the ISP. The ISP is pointing to the modem and router (Balance 20). All ‘other’ network traffic seems to work.
Question:
Is there someone that can offer a level of assistance to accurately determine what has failed; so I can get a working phone? Everyone is passing the buck, and I’m now going into day four w/o service.
Diagnostics (from PC):
Ping Test:
Packets: Sent = 121, Received = 121, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 40ms, Average = 27ms
Speed Test:
Download: 120.56 MB
Upload: 6.05 mb
VoIP Codec Test:
Location
San Jose, CA
Throughput: 97.1%
Pass
Efficiency: 91.6%
Pass
RTT Consistency: 67.5%
Critical!
Max Delay: 28ms
Critical!
Packet Failures
Critical!
Packets Out of Order
Critical!
VoIP Average Jitter: 0.70ms
Pass
VoIP Packet Loss: 0.0%
Pass
VoIP MOS: 4.2
Pass
