Hi All -
Anyone else running new firmware 8.5.2 with Visible+ ??
been using the visible+ plan for last few years here with great success on our Max BR Pro 5G. Just hit a small snag tonight about 2 hours after updating firmware from 8.5.0 to 8.5.2 visible sent the following text and email.
Zero troubles before this with no notices. Fun part is that the cell connection is listed as 3rd backup - connected - but not active.
We have reviewed your Visible account, and we have determined that you are currently using an unauthorized device to access your Visible Service.
As a result, we have issued a warning letter to inform you that you are required to move your Service to an authorized Smartphone device.
Please check your email for the full notice.
mail says
We have reviewed your Visible account, and we have determined that you’re currently using an unauthorized device to access your Visible Service. According to our Visible Service Terms and Conditions , we can limit, suspend, or end your Service for any cause, including if you “attempt to use our Service on an unauthorized device.” The use of unapproved devices can negatively impact our network and impair our ability to provide our Service to other members. As a result, we’re sending this notice as a warning and to inform you that you are required to move your Service to an authorized Smartphone device. If we continue to see similar usage in the future, we reserve the right to terminate your service.
If you feel like you received this letter in error, we’d welcome the opportunity to discuss and invite you to email [email protected]. Please include your Visible mobile number or email address associated with the account along with why you feel this was sent in error.
on the account page it just notes
“ODI Device phone”