Verizon states it doesnt work with Peplink MAX Transit Duo Pro | MAX-TST-PRO-Duo-LTEA-USR-T-PRM

Product Discussion Pepwave MAX
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According to the specs for the "Peplink MAX Transit Duo Pro | MAX-TST-PRO-Duo-LTEA-USR-T-PRM "

US Carrier Certifications: AT&T, FirstNet, T-Mobile, Verizon |
LTE Bands: Cellular 1 (CAT-7): B2, B4, B5, B7, B12, B13, B14, B25, B26, B41, B42, B43, B48, B66, B71
LTE Bands: Cellular 2 (CAT-12): B1, B2, B3, B4, B5, B7, B8, B9, B12, B13, B14, B18, B19, B20, B26, B29, B30, B32, B41, B42, B43, B46, B48, B66

With the above information, Verizon should work. I have been on the phone with Verizon for 2 hours trying to get an account seset uptup and they state the router is not compatible.

Anyone else having this issue? Does peplink offer refunds on this type of error?

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I had a similar issue with the BR1 Pro 5G. Ended up buying a hot spot, then moved the SIM over to the Peplink. It just works. The hot spot is not the best piece of hardware, but we have some occasions to be in places away from our RV, and where I could put the SIM back in the hotspot and use it. Verizon is our ā€œlast resortā€ SIM at this point, with T-Mobile performing so well we rarely switch away from it.

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thank you for the info! I will get a hotspot. Good to know T-Mobile works well. I have mobile and the mobile home internet. Going to have the home internet and the peplink with verizon and AT&T so i can work from the road a good bit.

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In our experience phone calls to VZW are often ineffective. If one goes to a store the results are likely to be better than dealing with Verizonā€™s Sales Prevention Department via telephone. Sad that Verizonā€™s employees are so poorly informed.

The experience you read about elsewhere on the Forum (a search will be worthwhile): Your equipment is certified on their network but sometimes the SIM must first be placed in one of their devices (ā€œhotspotsā€ usually) to be activated and can then be transferred to your router. this can be done in a store and there is no need to buy a hotspot also.

If there is an ā€œerror,ā€ as you say it lays with Verizon Wireless.

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At the risk of asking a ā€˜stupid questionā€™ā€¦ Do you have what Verizon calls a ā€˜data only planā€™?
Itā€™s been a while since Iā€™ve set up any of my devices with Verizon, but if the device is listed on their list of certified devices:
https://opendevelopment.verizonwireless.com/device-showcase?searchBox=peplink
itā€™s been my experience the network connection goes smoothly with the Peplink default settings with the applicable data plan.
I have multiple Verizon ā€˜data onlyā€™ plans for multiple devices. The SIMs are interchangeable between different devices. If it will work in one, it should work in the other (not withstanding the SIM size).
If you can get to Verizonā€™s 2nd level telephone support, it may save you a trip to a store. If you go to a store, try & find a corporate store.

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I am running into the exact same issue (I also have a Max Transit Duo Pro). Did you end up getting a Verizon hotspot and if so, did it resolve this? Verizon is telling me Iā€™ll need to buy a sim card under a professional account which Iā€™m not going to do.

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I can also confirm this. We are a Verizon reseller and have activated hundreds of Peplink routers on our account. Today, I tried to activate our first MAX Transit Duo and was rejected. Verizon claims the IMEI is not in their DMD database and as such the device is not certified to be on the network. I tried to activate the second IMEI since it has two modems and the result was the same.

Activating the SIM on a BR1 Mini IMEI and then moving it over to the MAX Transit Duo worked fine.

Somebody must have dropped the ball either at Peplink for not updating Verizon with the right IMEIs or Verizon simply failed to populate the database.

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2 things.

  1. Verizon may have not added to their system. it may need to be added to their ODI system is what its called. T2 should be able to add it.
  2. Verizon employees are incentivized to sell you things. they very much would rather sell you their device even though its worse in very significant ways. The way ive learned to get around this is to go to a Verizon retailer (franchisee) and be like this is a verizon certified device but corporate doesnt want to activate it. Iā€™ll give you $20 bucks to get it activated