Hello! Thanks for your message. I eventually got my SIM card activated, but to be honest the process was a disaster and it took 5 agents and 2.5 hours to get it set up. The first 4 agents didn’t know what to do and they were googling “peplink” and “pepwave” to try to figure out what the device was. I presume that 99%+ of devices that they activate are cell phones and thus they didn’t know the procedure to activate something other than a cell phone. Eventually the 4th agent said that this device cannot be activated by regular agents and thus he transferred me to a special department where the 5th agent knew what was going on got it set up in about 5 mins (and I recall that he needed the full 15-digit IMEI). I think the key was that Verizon considers this device to be a “jetpack” so maybe you can get some traction if you say something like “I am calling to activate a jetpack as a new line on my account - I may need to be transferred to a special department to do this.” The BR1 mini is actually listed on the Verizon site, so it should be easier to activate than the Balance 30 Pro that I got. As a side note, I was transferred back to the 4th agent after the device was activated and he stayed on the phone with me as I rebooted the router and confirmed that it was working properly. While we were waiting for it to reboot, I told him that I shouldn’t have to pay the $40 “jetpack” activation fee because the process shouldn’t have taken 2.5 hours - he immediately agreed and made a note to refund the $40 after it appears on my next bill (I’ll have to call Verizon back and refer them to the note). Please let me know if there’s anything else that I can do to help! It certainly shouldn’t be this difficult…