Currently, when a trouble occurs in InControl2, you have to set the bell icon for Watching in the thread of the corresponding Community to receive an email notific
However, not all Peplink users are keen on Community, so some people may not know about Community itself or how to receive an email notification.
Therefore, IC2 is empty in the red frame in the attached screenshot, so why don’t you send a notification around here before fixing the bug?
Even if you have turned on the email notification of Community, you will not see the email if you have set the network settings in IC2.
Our company is the only distributor in Japan, but yesterday we received inquiries from nearly 10 companies.