I have an issue that just started this morning - of course just as I was supposed to start my own Teams meeting.
First - a little about my setup:
MAX BR2 PRO
Using WAN 1 port as my router’s only LAN trunk because I am remote-powering via PoE
I have been running with this setup since I got this router a couple of months ago, with no issues.
No recent changes made in InControl2, or local router config other than switching priority of WAN connections
This morning I re-arranged WAN priority in preparation for my meeting since I use SpeedFusion for wan-smoothing for Teams/Zoom traffic. Immediately after making the change, I lost connection to the router. I initially rebooted the router and the switch that it is connected to. No change. Upon getting into the Web Admin page (via internet through InControl since it was still connected to WAN), I noticed that the configuration for the use WAN as LAN option was missing (looks reset to default):
Notice in the screenshot above that there is no “being managed by InControl” on this page as is seen on other pages. The device-specific port settings have never been controlled by InControl - and I see no way to be able to do so (this is expected as it is a device-specific configuration)
I configured this again, and immediately saw my other devices show connected in InControl2, but then lost connection again very quickly.
So then I noticed in the event log, each time after I changed the WAN → LAN port config, that InControl comes along behind me to update configs - including the first time today when I changed the WAN priority (this is when the WAN → LAN config gets reset).
You can see in the above screenshot that changing WAN priority is something that I do frequently depending on what I have going on and where I want my traffic going, and as of yesterday, no InControl updates aftwarward - this is new as of this morning. I have made no changes to config in InControl for at least a couple of weeks, so something is new and affecting me in a negative way. Something in InControl now thinks that it has control over my WAN/LAN local port config, and it really shouldn’t. There is no UI that I can find in the router config in InControl to configure this.
What gives?
1 Like
BTW - let me take this opportunity to give some product feedback: I hate that the only port that can be used to power via PoE is the WAN 1 port which causes me to have to lose one of my two WAN ethernet ports since the PoE power is coming from my LAN switch, not a WAN device. I’m not sure why this path was chosen, but it sure seems like it would have been better to have it powered from a LAN port, or maybe have the option of either/both.
On InControl what IC2 management tags are currently shown against the device on InControl itself?
eg: Here in black I can see SSID and connection tests are being managed
I to have this similar issue. Started today. I noticed it at 650am CST. Ive spoke to a rep via email. No fix to the issue as I can see. According to the email, it clearly shows that the rep did not see that it will save the settings, then revert back to previous settings. Its really bad CS when I have over 600 locations offline because of a change Peplink allowed to push out without testing it in all forms of applications. I hope this gets fixed ASAP.
Thanks for chiming in. If you’re seeing the same thing that could possibly indicate a backend change.
I opened a ticket with Peplink, who passed it off to Frontier support, who then passed it off to the dealer I bought the router from, who is now looking to pass the ticket back to Peplink. Peplink originally mentioned it seemed like a “bulk config” could be the culprit, but I have not created/applied a bulk config anywhere in my setup.
Hmmm… so I just took a minute to set the option back the way that I want it:
I can see the event log reports the “system change” when I updated that config:
There has not yet (8 minutes and counting) been a return of the “InControl has updated the configuration as changes were made on the device’s side” so my setting is staying as desired. Maybe someone worked some magic (silently unbroke what they broke) in the background. I’ll keep an eye on It and report back.
@George_Govensky can you try updating the config on one of yours and see if it sticks?
OK, It’s been good for the past couple of days including a shutdown and reboot of the router. Something magical must have happened on the backend. Seems I’m good again.
