Upgrade Fusion Hub License

Product Discussion FusionHub
1

Upgrade Fusion Hub Essential to Pro. Can I do it?

2

You can’t do an in place upgrade.
You’ll need to build new VM add new licence then migrate peers across to new Fusionhub.

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3

Hi. Martin

If I have installed a new license on the new VM, will the old and new licenses connect together? I want to connect the all router. Of the two licenses together, can I do it?
Than you.

4

Hi Martin,

So if I understand you correctly if you currently have an essential license, but would like to grow to a larger number of peers then you need to purchase the pro license, but the essential license will be useless ? So it does not stack but is replaced ?

5

I haven’t checked this in a while - so lets see what the Peplink team say, but I’m pretty sure you can buy an upgrade from an essential license to a pro license commercially, but operationally / technically you have to dump the config of the essential licensed Fusionhub, trash the VM, and build a new one using the pro license - then recover the config from the trashed VM.

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6

Ok, because in the pricelist we only see prices for “essential” and “pro” named for example, but nothing mentioning a “upgrade”. Thats why I started looking on the forum and found this thread. But I’ll wait to hear what Peplink says on this then

7

Oh… I had the same question. This is very annoying!!! Upgrade to more peers should be a manner of few clicks in InControl. What is requested by Peplinks is loose of time and who will pay for this?? Even my customer will have a service outage! Peplink shall change this policy soon and allow a smooth license upgrade over InControl without the need of a new VM, service interruption and public IP mismatch (if you create a new VM on a cloud a new public IP is assigned. Yes you can reserve IPs, but why I have to do all this tasks just for a payed upgrade?).

8

Hi,
We can arrange something like trade-up (eg. from FusionHub Essential to FusionHub Pro) to process the upgrade.
If you are a Peplink direct partner with eStore login, what you have to do is to add a note to the Order Comment telling us you’d like to trade-up your existing FusionHub with Serial No. XXXXX; Peplink order team will revise the price (or email to [email protected] for creating a manual order).
Otherwise, you can contact your point of purchase (Peplink certified partner) for the trade-up arrangement.
Thanks,
Alice

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9

I don’t mean to necro an old thread, however just for anyone finding this thread wanting to upgrade FusionHub Essential to Pro license:

I confirmed it is a possibility, as Alice stated above. Just contact Peplink sales support and they will be able to create a custom order for you, which will be the price of the FusionHub Pro license minus the amount of the FusionHub Essential license that you already previously purchased.

After you pay the cost of the Pro license (minus the cost of what you already paid previously for the Essentials license), Peplink sales support will be able to upgrade the existing license key for your existing FusionHub so that your available peers will increase from 5 to 20. You won’t even have to reboot your FusionHub for the change to take effect.

I went through this exact process recently and I am very thankful to Peplink sales & support that it is now possible. What Martin said above: building a new VM, adding a new license, and then migrating peers across to the new FusionHub was no longer something we were forced to do in order to upgrade from Essential (5 peers) to Pro (20 peers). What Alice stated is correct - just email [email protected] and they’ll take care of it.

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