Unit offline but can still Ping its static IP

Hi,

One of our clients recently noticed that their devices show offline in Incontrol2 even if the coach is on a route but they can still ping its static IP address. Any ideas why this happen?

Thanks,

Josephine
Technical Support
SinglePoint Communications

You may refer URL link below to do further troubleshooting.

1 Like

I have the same issue with FusionHub running in AWS. All ports are allowed - I have verified it with telnet and used the WAN Analysis to test various ports. As for the behavior of AWS security group - allowed incoming ports are also allowed for outbound. I already tried releasing the FusionHub license and removing it on the InControl2.