Unexplained reboot


#1

Hi.

I installed the Balance 20 yesterday and last night it restarted for no apparent reason at about 5 AM EDT. Is there any setting that would cause this? The unit is behind a UPS so it was not a power issue.

Also… after the restart, the COMCAST connection would not reconnect until I recycled the power on the Cable modem. Any ideas?

I did just install the latest firmware so perhaps that will take care of these issues… I hope.

George


#2

Yes that is very strange. Upgrading to the most current firmware is a good tactic to take, if the issue persists please open a support ticket at http://cs.peplink.com/contact/support/.


#3

Thanks… I did submit a ticket and have turned on the remote assistance.