Unable to log into 192.168.100.1 RouterLogin

[mldowling]

Hello @Simrahperalta,
If your balance router is still within waranty, then you may be able re regain control by setting it up within the Peplink InControl2 platform, for a guide on setting up InControl2, take a look at the InControl 2 Initial Setup Guide.

InControl 2 Initial Setup Guide

Credit for this article goes to @mldowling of Rising Connection, Australia Peplink have hidden several of the menus until you add in equipment that is capable of the menu’s features. Pre-configuring of these can help tremendously with doing large project roll outs. The Hiding of the menus has been done to help simplify the on boarding process for new people and their devices. For those that need to do more advanced pre-deployment work, all of the features are available, though you need to d…

If someone else has already gone and put the router on InControl2 then they have control of your router and for you to regain control of the router (if you do not know who has that control) you will need to raise a support thicket here at Contact Us, post your Peplink ticket number here so the Peplink staff can see and they will get back to though the support ticket moving forward.

You can also factory reset the balance rotuer and set it up again if needed, there is the option to prevent the balance router being controled by InControl2 if you wish, this option will need to be choosen before you connect the balance router to the internet.

Happy to Help,
Marcus