I have a Balance 20X with cat-12 LTE-A flexmodule, currently with a Verizon sim. I want to replace that service with a peplink service esim. But there is no esim activation option under my peplink InControl device tools. How can I fix that. I purchased a peplink esim. I have a Balance 20X (HW 2) with a FlexModule Mini (EXM-MINI-1LTEA-R) in which I want to use that esim. Firmware is 8.5.9 build 5496. “esim” is also not a visible option within the web page interface to the B20X on the wan page options, for the FlexModule. Only choices visible are Sim A, Sim B, Remote SIM, and Fusion SIM.
If you want to pm me your s/n I’ll check out my partner tools to see what I can find our for you.