Troubleshoot failed smart check


#1

We have a MAX BR1 that regularly fails the SmartCheck health check with one particular provider. However, if we disable the SmartChecks the service comes up and works great. How can we diagnose what part of the SmartCheck is failing and fix it so that we don’t have to disable it for this particular provider?

Thanks
David


#2

The DNS servers for the provider are probably flaky, I recommend to use Google DNS servers for the health check: 8.8.8.8 and 8.8.4.4 Thanks.


#3

Hi,

You can find the Smart Check detail info here:
http://www.peplink.com/knowledgebase/introducing-smartcheck/

As mentioned by Tim, you may change using other health check method to see whether this will help for your environment.

Thank You


#4

The secondary was already 8.8.8.8 but I will configure them for the google or L3 resolvers and see if that solves the problem. Thanks for your help!
David