23120401

Product Discussion
1

I submitted this ticket on Dec 13, 2023, and no one replied yet. This is an URGENT issue. Here is the latest reply from the customer.

So, I figured out what was going on with being unable to see the same Gateways as you could. It was a default filter on the list, which applied a 3-hour long Heartbeat Criterion to it, meaning that any device that didn’t have a Heartbeat within the previous 3 hours, wouldn’t show. Easy fix, and now I see much more!

Anyway, I’m emailing as a follow-up on the Peplinks, I have even more units that are going down, that I can’t fix. We could use Peplink’s interventions on these devices, as we may start incurring consequences soon. I’ll keep them online and set for ‘Remote Assistance’ as long as needed for them to do what they need.

Regards,

2

Suggestion: Set your ticket to “ring,” if you have not already done so. And, ensure you respond to every message, even if trivial so it’s the other party’s “turn.” Sometimes that helps. Also, please let us know here how this was resolved.

3

@Rizwan_Ahmed, I understand that our team has picked up and is following up on the case with you via the ticket.

1 Like