T-Mobile eSim Set Up

Everything Else
1

Hi. I have a new T-Mobile 5G data line activated with an eSim set up but can’t seem to get it to connect to my Pepwave 5G Max Adapter. Does anyone have any insight to getting this to work? The T-Mobile account is a business account and supposedly everything looks correct on their end. I have given them the IMEI # etc. When I pull up the Peplink Connection Manager for the Max adapter, it won’t let me turn on the “Modem”. The connection manager does work fine with an existing T-Mobile data sim card.

Is it possible the APN # is not correct? I am currently using b2b.static which works for the 5G sim but it doesn’t seem to help with the eSim.

Any advice is greatly appreciated! Thanks in advance.

2

I have not used the max adapter so im not sure exactly how it’s setup.

However, with other devices this has been my experience:

Make sure you are giving t-mobile the EID. This should be a 26 digit number if i remember correctly. that number is then converted to an esim number (in the t-mobile system, you don’t have to do anything with it) when they provision it correctly and service should come down the pipe to you if you have your apn setting correct. Only use IPV4. Make sure you tell the rep you have an EID and want to use the eSim, they aren’t the quickest at figuring it out all the time.

3

Thanks! This is all good info.