Surf SOHO reboots regularly

Everything Else
1

I have a Surf SOHO running 8.3.0 firmware. There are 2 WAN connections, one ethernet, one with USB ethernet adapter. Speed Fusion Connect license was active. The Wi-Fi networks were stable. Life was ok.

The Speed Fusion Connect license expired. I’m ok with not having that feature. However, in the logs I see the router rebooting regularly (at least 3 times over 2 hours). Some of the log messages include

SpeedFusion: SpeedFusion Cloud license expired

I already deleted references and configuration for SpeedFusion Cloud that I could see.

I don’t see the SpeedFusion Cloud license in the features / add-ons area.

What steps should I take to remove the SpeedFusion Cloud license from the router?

What else needs to change to ensure the router runs reliably without SpeedFusion Cloud?

Thanks.

2

Change the address bar to from index.cgi to support.cgi .
See if scheduled reboot or hardware watchdog is turned on?

3

Schedule reboot is disabled.

Last night I disconnected the USB WAN and moved the USB WAN priority to 2. The logs suggest there were no reboots overnight.

This morning the Surf rebooted again.

I disabled the USB Wan as another test.

4

In the last hour, the Surf rebooted 4+ times.

Any thoughts on how to gather more information on what is happening?

Current options seem to be

  1. pay for Speed Fusion which I no longer need

  2. factory reset

Any other ideas on resolving the reboot issue?

5

Do you have any QOS rules set?
Any advanced outbound policies / firewall rules?
How many users?
How many active sessions?

6

Small home, 2 people: 2 phones, 1 laptop, 1 tablet, 2 smart devices, printer.

No QoS rules set.

On the Advanced page under SpeedFusion VPN I did have some rules to send Netflix and other site specific traffic to one WAN. I disabled those when the issue first started.

I also disabled Speed Fusion expert mode when the issue first started.

25 active sessions.

7

I tried the following

  • download the active configuration
  • reset to factory configuration
  • upload the saved configuration

I also deleted all the disabled outbound rules in the SpeedFusion VPN section.

So far the router has not rebooted. Note: the router has seen less use over the last day.

The outbound policy rule configuration screens seem to change between the factory configuration and when Speed Fusion cloud is enabled.