So, I just picked up a Surf SOHO from Amazon (from the Peplink store). Everything seemed OK at first, then I started having an issue that made me rethink my first assessment.
It was shipped by Amazon in a Peplink box. It was sealed with packing tape. I opened it up, everything was in plastic as I would expect. The 3 antennae in the bottom of the box, however, were in individual plastic “cells” in a bag, but i noticed that each cell had a slit in it, as if they had been opened. I didn’t think much of that at the time.
I set up the router, and at first everything went well. I was using the web interface via an ethernet cable, when suddenly the laptop lost connectivity to the router. I unplugged and replugged the cable, both ends. No dice. The lights were out on the back of the router. Rebooting the router got it back up, then it died again.
Okay. Hmm. I moved to the wifi connection to the web interface. It connected. No problem. OK, great. Maybe the router just needs to be rebooted, or needs a firmware upgrade (though, they’re supposed to ship with the latest hardware and firmware versions, per the Peplink Store on Amazon). Sure enough, Firmware is 8.1.0 and the firmware check shows that the current version is 8.1.2 … two versions behind?
Could this be an open-box return (possibly defective), being sold as a new router? Or would that be within the realm of reasonable to still be shipping new routers with a firmware two revisions old?