I’ve worked through 5GStore and they have requested help from Peplink.
No response since 1:00pm CST Friday. Hoping to get some help here.
When the Max Adapter is plugged into the Surf it recognizes the device but just cycles between initializing and connecting. I updated the firmware on the Surf to 8.1.2 and that increased the awareness of the Surf. Meaning the Surf now reports signal strength with bars and shows “LTE”.
The “Details” button also now shows the name of the device and the network info from the SIM.
Still cycling…
I noticed there was a beta firmware released. 8.1.3, so I tried upgrading to that but no change in results.
I should note the Max Adapter 5G connects fine connecting directly to the laptop via USB.
I see the topic is 6 months old, but I am having this exact problem and I am wondering if there was a resolution.
For further clarity, I have recently purchased the Max Adapter 5G and Surf SoHo Mk3. The Max Adapter is able to connect when I use it on a PC, so I know it works and has valid cell service. I have loaded the latest firmware (8.1.3) on the Surf and have also tried the latest Beta (8.2.0), but the Max Adapter just cycles through initializing and connecting states and never actually connects.
So… it isn’t compatible. Not the answer I was hoping for, but at least I understand why it isn’t working. In case anyone else is trying to make this mistake, the FAQ document for the Max Adapter indicates that it works with “all Peplink devices which have a USB port…”. Might want to fix the document.