I appreciate your transparency and humility. As long as you guys have learned from all this, that is a good thing. Peplink customers can’t ask for more than that.
As far as your announcement that the SOHO MK3 is finally shipping this week (even if it might be limited in stock until next month), that was music to my ears. Looking forward to buying a few units pronto!
Love your products and your company’s responsiveness to your customers! Keep up the good work…
Do I understand correctly that the only way to order “directly from Peplink” and thus earn the right to call your technical support number is to order through Amazon? (And, of course, ensure that the seller is Amazon rather than a 3rd-party seller “shipped by Amazon”?)
If I were to place an order for an MK3 with Amazon today (12/19/16), do you have any ballpark idea when I might get the device? I’m trying to figure out whether I’ll be able to get my current router back to the place I bought it from within the 90-day return policy, for example.
To answer your second question, if you purchase from a 3rd party seller who belongs to the Peplink Authorised E-Tailor Program, then you can get support direct from Peplink.
More info can be found here - http://www.peplink.com/partners/authorized-etailer/