I am attempting to login to my control panel. Here’s what happens:
I successfully can log in. it comes to my organization page
A “news” window then opens, telling me what’s NEW
When I close that window, I get logged out of the control panel.
**interestingly enough - this behavior ALSO occurs on my laptop.
Both are WIN7 Pro
We have tried to reproduce your described issue in every possible ways but we cannot find any problem.
Would it be caused by some browser extensions installed on your PCs? Could you try in Chrome’s incognito mode and Firefox’s private browsing mode? Could you also try on someone else’s PC? If the issue still persists, please send us a video to show us how it actually behaves.
Micheal - the problem may be related to our account? My associate - whom I created his own InControl account, is experiencing the same symptoms on his laptop, using his credentials.
So now I can confirm that between us, we have separate logins, separate machines, different browsers - yet we both have the same experience .
Can we get a phone support session going? THis is getting embarrassing when we get onsite & deploy the new router & we cannot register the unit & perform the firmware upgrades - no unlock keys!
It means we have to return to the site to complete these steps…we appreciate the forums, but this has been going on over a week and the responses here do not help when in the field - we need a solution!