Static IP on Max 5G Pro

Everything Else Wireless Carrier Troubleshooting
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Hello All,

I’m the IT department for a small service company. I handle just about everything for our network other than the actual network configuration and wiring. We keep a 3rd party company for those items, though I have a fairly decent understanding of how it’s all put together and works.

Until recently we were using a MAX BR1 with cellular failover which was working ok, but the failover was very limited and we realized after upgrading our fiber to 1gb that it was limiting the data. With that in mind we upgraded to the MAX Pro 5g. At install the LAN was up and running fine by our networking team. They couldn’t install or test the cellular failover because the old device used the huge SD sim cards, and the 5g Pro uses micro sims. We ordered one and installed it, but have had nothing but issues since. Because we needed a new sim card the carrier (Verizon) also made us upgrade our plan. To cut out a few steps they have assigned us a static IP on the new device which we also had on the old device. We verified the IMEI and SIM ICCID, We updated the apn to the correct custom apn they gave us. I disabled Smartcheck to make sure it wasn’t timing out too fast, but we have yet to get it to connect.
Verizon engineer is asking to make sure we have configured the static IP on the device. My network guy is telling me he doesn’t see any area to do this. I’ve also gone through everything I can find in both InControl and the local web admin.
Online documentation and other folks experiences don’t seem to line up with anything on ours and we end up going in circles. At this point I’m left with two companies that can’t or won’t talk to each other not giving any solutions and the support documentation is lacking.

I guess before I start replacing sim cards or the router itself I need to know…

  1. Does the static IP have to be configured on the device? If so where is this done?
  2. Does it matter that the sim card was created before the static IP was assigned?
  3. Has anyone dealt with verizon and a similar issue before? I wasn’t here when they configured the last one.

If anyone can think of other items to check I’d be happy to hear about them. I’m tired of playing the in between and having to explain to the office that if we go down we’re just down with no backup. Any assistance would be very greatly appreciated.

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Not sure about Verizon, but when we have used public IP SIMs in the past a new APN was needed (these were national carriers). Then the mobile network assigned the public IP using DHCP. We’ve never had to set the IP on the cellular WAN.

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@MartinLangmaid is correct. For Verizon, the APN needs to be set per the instructions provided to you by your solutions architect or salesperson.

The APNs change based on where you are located (for PGW diversity), and look similar to so01.vzwstatic (south US, aka, texas, where I’m at).

One thing to note, you may have been duped by Verizon changing plans. You can always cut a SIM card down (https://www.amazon.com/sim-card-cutter/s?k=sim+card+cutter) to get it to the right size. That being said, the new plan could be different based on a new device.

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Thanks, I appreciate the information. They did provide us with the apn we needed to use which was the SO01.VZWSTATIC. Their network architect is the one that I sent screenshots to, and they confirmed it looked correct but asked where we had configured the IP, and when my network guy told me he couldn’t find it I turned here. I’m having them send a new sim just to rule out any issue with that so we’ll see. Appreciate you both confirming that we didn’t need to do that because I was going in circles trying to figure that out.

As for the plan we needed to change it. It was on a relic that was sharing data with some of our lines, so it made sense to do it.

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One other thing that can break Verizon activations is the IMEI. Make sure that your Verizon contact triple checks the IMEI associated with this line on the account and that it matches the IMEI for your new BR1 Pro 5G.

A few weeks ago, our team troubleshot with a client for a few hours until we told the client (which we hate to do) that this was a Verizon issue and we were unable to help. I told them to give the Verizon SE my direct phone number if the SE disagreed with my findings. The SE called me about 15 minutes later, introduced himself, and asked to start from the beginning. Turns out, while sales entered the IMEI, they never saved/committed the change and the line would not provision properly.

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