SpeedFusion will not connect with two SIM cards active

Product Discussion Pepwave MAX
1

My balance 210 establishes a tunnel to my MAX HD2 Mini which has static IPs assigned to its SIM cards.

When both SIM cards (AT&T & Verizon) are set to priority #1 and the HD2 Mini is turned on - it won’t initiate the SpeedFusion tunnel - it just remains stuck on the first step.

When I move one sim card to Priority #2 (Standby) the tunnel will establish and I can then move both cards back to Priority #1 and it continues to function normally.

Any advice for how to resolve this?

2

Please share the screenshot of info below.

  1. Status WAN interface
  • Dashboard > Details of the WAN interface
  1. WAN interface settings
  • Balance 210 - Network > WAN > Select WAN interface
  1. SpeedFusion profile settings
  • Balance 210 - Network > SpeedFusion > Select SpeedFusion profile
  • HD2 Mini - Advanced > SpeedFusion > Select SpeedFusion profile

If info above is sensitive, please open ticket for us to take closer look.

3
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4

Hi,

Look like you can’t share the IP address info here, i suggest to open a support ticket here for the team to further check.

Thank You

5

Hi, forgive my ignorance - but is that not enough information to troubleshoot the issue? ( I will attempt to open a ticket, but I don’t have the Serial # handy at this time as I’m out of town.)

The IPs themselves don’t appear to be the issue as they function correctly in general. (Sans my issue.)

6

We can test the SpeedFusion handshake port by having the info of IP addresses. I think opening ticket is the best way for us to continue troubleshoot this problem.

Thank you.