Speedfusion VPN tunnels full outage


#1

Dear all,

We have a Peplink Balance 580 at our head office and several Peplink Balance at our agencies. Saturday morning all speedfusion tunnels went to starting state at the same time. i rebooted some of the peplinks but no luck. Any idea what might caused the issue ?

Best regards,


#2

Please get help from your local Peplink partner since this looks critical. The partner can provide better coverage. Case will be escalated to us if the partner needs further help.

Thanks.


#3

Hello @rafik.km,
You can find your local Cerified Peplink Partner here, just select you required region.

We also recommend that you download the diagnostic files from your Balance 580 and other devices in case you need to Create a Support Ticket.

Happy to Help,
Marcus :slight_smile: