Something weird happened

firmware

#1

While we were traveling out of nowhere my Peplink Balance One Core with the new firmware 7.0.2 loaded. Completely locked up. I had to wait to get home and manually power cycle the router in order to access it again.

Then I still wasn’t able to access the internet.
In thes system report I found this message: “Web blocking: An update for Web blocking DB is available.”

Where is this Database Availale and what / how should it be applied?

I was only able to get the internet access back online again by resetting the in and outgoing firewall despite the fact they thay already were on the default settings.

What happened?


#2

Do you have the diagnostic report downloaded when you discover the issue ? Can you please open a support ticket here for us to check ?