Hi, looking for any feedback on a problem we’re having.
So we’ve found that many of our MAX-BR1 units that have cell only connectivity will periodically go offline until rebooted.
I first was able to verify the problem was with Smartcheck when activating new SIM cards and couldn’t get them to connect and noticed the Smartcheck failed message in the GUI.
As soon as I would disable Smartcheck the cellular connection would start working and connect without rebooting.
I have also verified when we dispatch a tech to a MAX-BR1 showing offline via InControl. Tech will login too the Pepwave and cellular will show disconnected with Smartcheck failed.
They will then disable Smartcheck and the device will reconnect to cellular.
It almost seems like the cell carrier is blocking the Smartcheck packets causing the Pepwave to believe the connection is down when it actually isn’t.
We’re in the US and have seen it happen with regular MAX-BR1, BR1-Minis, and BR1-Mini Cores on both ATT and Verizon. Firmware level also doesn’t seem to make a difference.
I’ve since read within the forums that Smartcheck shouldn’t really be used when only having a single connection and we’ve started disabling.
Does anyone know if Smartcheck can be disabled via InControl without logging into each devices “Remote Web Admin”?
We have somewhere around 2500 devices we need to make this change to.
Any input would be appreciated, Thanks