I just recently bought a Peplink Balance One and have spent the last couple of days setting it up. I have two wan connections:
WAN 1: CenturyLink Fiber/GPON (1000mbps/1000mbps) Modem/Router: Actiontec CA2000A, in ‘Transparent Bridging’ Mode (there are also ‘transparent Bridging untagged’ or ‘transparent bridging - tagged 0’ option.
WAN 2: Comcast Cable Connection (a back up only, usually disconnected)
One issue that I have is that when we are running the WAN 1 Connection through the Peplink Balance One our download/upload speeds drop from 500mbps/500mbps to 300mbps/300mbps. Is there a setting that we have not set up properly?
Under Physical Interface Settings I changed Speed from Auto to 1000Mbps Full Dulplex, but it does not help.
I just changed MTU to Auto, then I see the ‘Detecting MTU’ message during the re-connection. The MTU now is 1492 (instead of 1440). The speed goes up from 300 to 320Mbps but still much lower than 500Mbps.
PC directly connected (wired). But there are some other wireless/wired clients connecting to Balance One. Shall I disable all these clients before the testing? There is no internet traffic initiated from these clients though.
Windows 7 64 bits. Actually I use the same PC for the speed testing (500Mbps directly connected to the router integrated modem) in the link Internet Speed Test
I will create a support ticket next Monday and continue the observation meanwhile.
Could you please explain why an unmanaged switch between the ISP modem and Balance one can solve the problem? Any pros and cons network performance wise? Thanks.
Does this port negotiation issue happen often between Balance One and modem? And how effective it is to add an un-managed switch based on other customers’ expediences? Thanks.
This problem not so often. Basically add an un-managed switch is a troubleshooting approah, not a solution. Alternatively you may fix 1000Mbps Full Duplex on modem and Balance router WAN port to confirm this will help.
Please open ticket for us to investigate further on your tested result.
Since we suspect this is problem of port negotiation, this is a way to avoid negotiation between modem and Balance’s WAN port. Please set fixed the speed and duplex mode on both ports.