SFC stops using a WAN link after temporary outages despite WAN link showing good for a long time

Product Discussion SpeedFusion Connect
1

I have a situation where an outage on a WAN causes the fusion connection to drop the use of that wan - SFC continues to work from the other WAN (but no longer uses both bonded).

Navigating into the WAN (from dashboard), un-checking enabled, clicking save/apply, then re-enabling cycles the WAN (which SFC was not using) and SFC connection then resumes using it/both.

1 - WANS working
z01

  1. SFC reports WAN not working / not in use

    z02
    z02834×123 6.58 KB

  2. Wan disabled/re-enabled
    z03
    z04

  3. SFC now shows WAN in use

    z05
    z05825×115 4.81 KB

Both WANs are connected via ethernet ports.

|Firmware|8.5.0 build 5496|
|SpeedFusion VPN Version|9.2.2|

2

I would recommend logging this with engineering for them to review.
Send in a diagnostic report when you raise the ticket.

3

Thanks Martin, Ticket submitted with diagnostic report attached. Issue occurred again so diagnostic report was generated whilst the issue was present.

1 Like
4

Very good. Let us know how you get on.