SFC FRA connection issues because of wrong country - misconfiguration

Hi there,

today we found out (this issue is existing for a longer time already) that when using SFC FRA connection to Frankfurt the Microsoft Internet Connection test (https://connectivity.office.com) says that the location is in Rabat (Morocco) which should be definitively wrong.

We think, that there is some misconfiguration at Peplinks site.
Other locations like AMS (Amsterdam) work as they should and give back correct location.

I’d say it’s an IP geolocation issue for Microsoft. When connecting to Frankfurt I get a 104.28.24.x IP which is correctly geolocated to Frankfurt by every other tool.

This could be the true… But it’s hard for a single person to go against some big player like Microsoft is…

Maybe Peplink can do something in that case?!

They’re providing this service which is giving a huge issue to it’s users in that case.

You shouldn’t need to, just have one of them submit a ticket to Microsoft with IP address range x.y.z.0/whatever is being incorrectly geolocated.

Hope they will do it - support doesn’t respond to our ticket…