Hi,
I’ve just installed a Balance 30 and it seems to be working fine but I’m having a problem with the reports. There are some dates from 2010 with no data which are skewing the graph (see below). I’ve had a look through the forum and the manual but can’t see a way to fix this. Any ideas?
Hi Stuart - this seems very weird. I recommend to do a factory reset and proceed from there.
-Tim
Hi Stuart-
Keep in mind that if you do a factory reset it will wipe out all current data as well and you will start fresh.
If you want to retain the data from 2/16 onwards, we would need you to enable the remote assistant feature and open a support ticket here:
http://cs.peplink.com/contact/support/
-Tim
This is an known issue in old firmware. Stuart upgraded the unit to latest 6.1 which fixed the issue and we also helped to remove the incorrect bandwidth usage manually.