S/N not found

I am trying to add my Pepwave Max BR1 into my incontrol2 but the message “S/N not found” returned.

Should I post the serial number here so you may able to check what’s wrong? thanks.


Please send the BR1 serial number to me via private message. I will further check on the this.

Thank You

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I am getting the same thing with a brand new HD4. Can someone look into this for me?

Are you entering the serial number with the “-” in place? e.g.xxx-xxxx-xxxx

Hi @hklossner
Please remove you serial numbers from the public domain!
Send them via private message to one of the Peplink Staff members or open a support ticket, they should get back to you quickly.
Once you have opened a support ticket, share the ticket number on this thread then they will get back to you even quicker.

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I have edited your posts. Please open a support ticket on this. Thanks


I currently have a support ticket open with the 3GStore, but I was hoping this would be quicker.