Hi there, we recently took delivery of 5 X 5G enabled routers (310x 5G and several MBX with multiple 5G modems in each. I should start by saying I’ve lodged a support ticket about this but keen on the community input in the meantime. Essentially I can’t get any of these routers to reliably connect to 5G. 5G coverage is quite good where I live and my handset never has any problem connecting and remaining on 5G pretty much everywhere in my city. The only way I can get these routers to lock on is to basically sit under a cell and even then they dip in and out of connectivity. I’ve tested 3 different antenna brands and types. Poynting 2x2x2 directional, Panorama 4X4 Omnidirectional and 4 x 1 Taoglas omnidirectional antennas, all display the same symptoms so I’m confident its a modem issue.
I’ve also tried disabling all the LTE bands that are in the area hoping this would force the modems to 5G bands but that just sends the modems into a spin and usually results in me needing to reset the modems. Also when they do lock onto 5G they still report being connected to an LTE band, not a 5G band. Even when connected to LTE in (LTE-A) unlike the cat18 modems where you see the multiple concurrent band connections ie 3, 28,1 and 40, for example, the 5G modems only ever report being connected to one band even though they are displaying LTE-A connectivity. It’s also disappointing to see that that firmware version on these modems are labelled as beta which is not something I would expect for a commercially released product.
The carriers local to me are Telstra and Optus (Australia) The engineering data for the modems are as follows:
|UTRAN Cell ID||136823309|
|Secondary Channel Number||2950|