[Resolved] Peplink 300: Possible configuration corruption?


#1

Hi,

I have a Peplink 300 that has been in use for several years. One week ago email stopped flowing through the Peplink 300 and I could not VPN through the Peplink router. I rebooted the Peplink 300 router and email started working but I still could not VPN from home to work. Once at work, I unplugged the Peplink 300 router, waited about 2 minutes and plugged it back in. After powering off / powering on I was able to VPN from home to work.

The symptoms alone make me think of some corruption going on, but then when I went into the admin screens and tried to look at Network / Firewall the web page came up but was blank with three spinning icons showing.

What to do? I don’t want to have to start over with the configuration, there have been many changes in the last five years or so and redoing all of them will be difficult. Looking for the best procedures with the best possible outcome.

Thank you.


#2

Hi Joel,

We definitely want to open a support ticket on our website at http://www.peplink.com/contact/support/ and work on this from there since we might need you to provide some sensitive diagnostic information.

Thanks,

Kurt

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#3

Same thing is happening to me. Did they get you fixed without having to “restore factory settings” and reconfigure?


#4

We will need to take a closer look through a support ticket, Dana. Could you please submit your device information, config file and a diagnostic report on our website at http://www.peplink.com/contact/support/?


#5

Nice surprise about this shorter form. Can you tell us what it is you are talking/writing about?
Has any info. about this shorter form been posted before (and i just missed it)?


#6

This is an old post and the problem was resolved shortly afterwards.