Hi, I bought a PepWave SURF SOHO MK3 on January 24, 2017 from Amazon.com Services LLC.
Over the years, from time to time I have had problems with WiFi connectivity, even through several firmware upgrades. Recently I upgraded from firmware 8.0.1 to 8.0.2 but the WiFi still has problems.
A couple days ago when I pressed the reset button with a paper clip, the lights blinked and the device reset itself to factory defaults, as designed.
Now, when I press the reset button, nothing happens. I’m stuck because among other problems I cannot use the new admin password I entered to restart the admin dialog.
If I didn’t know better I’d say there was a hardware fault.
What should I do now?