Hi,
I recently purchased a Peplink Balance 305 (HW2) on eBay. I need to reset the admin password, but the front panel buttons do not respond to keypresses.
Is there any other way to reset the device? Maybe via the console port? Tech support replied to my ticket very quickly, but could only suggest returning the device to the seller.
Thanks,
Felipe
Just for future reference:
My particular unit was based around an Intel Atom C2000 motherboard made by Lanner (model: FW-7573). The unit exhibited erratical issues booting, and complete lack of functionality of the buttons located bellow the LCD. The reset button present behind a sticker just to the side of the console port didn’t do anything, but to be fair I don’t know if Peplink’s firmware detects that switch.
Sadly it seems this Atom CPU is part of the batch that developed issues with their serial/parallel ports and eventually stops working altogether: Semi-Critical Intel Atom C2000 SoC Flaw Discovered, Hardware Fix Required
I got a refund from the eBay seller. The sad little router ended-up disassembled and its metal parts in the recycle bin. A sad end for this story.