RMA Request
Peplink and Pepwave devices are sold with a standard 1 year warranty service. For details please refer to our warranty policy, which can be found in the following link:
Peplink and Pepwave RMA service is only eligible to those purchased devices directly from us. If you have purchased devices via our authorized partner, please contact them for further support. They should be able to provide support in a timely manner.
If you have purchased device directly from us and would like to request for RMA service, please create a support inquiry at:
https://contact.peplink.com/secure/create-support-ticket.html
https://contact.peplink.com/secure/create-support-ticket.html
If you suspect that the issue is caused by hardware failure, please follow the below troubleshooting guide and provide the abnormal observations to us:
https://www.peplink.com/document/HW_Troubleshooting_Guide_2010_08.pdf
Our Customer Service Team will contact you shortly.