Remote Web Admin Connection Timeout

Product Discussion Peplink Balance
1

Issue: Not able to remote web admin access from cloud hosted InControl. Router is showing online and traffic is being reported, but I receive a connection timeout when trying to access. I can run diagnostics (ping, trace route) from the router via InControl.

Product: Balance One

Firmware: 7.1.2 build 4094

ISP: AT&T DSL Modem in Bridge Mode

Thanks for your assistance!

2

Please retry a few times. If still not working, please open a Support Ticket with the following details.

  1. The affected serial number
  2. Turn on Remote Assistance access
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