Remote User Access Problems

[sitloongs]

@HydraSync

Do you have “Window Client L2TP settings” as shown in the knowledge base below ?

Setting up L2TP With IPsec

Setting up Your Peplink Device On Balance models, navigate to Network > Remote User Access. On MAX models, navigate to Advanced > Remote User Access. The following menu will appear: [image] Click Enable, and the menu will expand. [image] Enter your preshared key in the Preshared Key text area. In the Listen on section, select the WAN ports that you want the L2TP server to pay attention to. Be sure that at least one of the WAN ports have a public IP address. Under the User Accounts secti…

You may need to refer to this forum post as well:

Unable to access VPN server via L2TP

Could you share that entry? I have a Win10 computer that refuses to connect. Other OS clients are successful.