I am trying to access my peplink balance 20 remotely from my ipad.
I have set up everything according to these instructions, but it doesn’t work:
I get an error saying that the l2tp-vpn server did not respond. Nothing shows up on the event log file. My internet service providers are both connected via PPPOE and route using NAT.
Do I need to do anything to the routers? Any suggestions?
Hi Sid. Two questions:
I’ve tried iOS and windows
I set up the balance using remote user access as described in the link.
And I configured the clients with same parameters
Hi, I will ask the obvious question.
Does your internet provider give you a static IP address, or are you using a dynamic IP address with a DDNS service?
Are you sure you have the right remote IP address on your iPad?
yes, I have two static ip addresses and I have the correct addresses on my ipad
Please open a support ticket here for support team to further check.