I’ve installed the test firmware 8.1.0s024 build 4955, installed the license key and rebooted. I’ve entered in the username and password supplied by ExpressVPN (copy/paste so no typos) and uploaded the .opvn file provided by ExpressVPN. I’ve selected the appropriate WAN (5 GHz) and made it Priority 1.
I’ve tried OpenVPN 1 in as Priority 1, 2, and 3 but it is just staying as “Connecting…”
Alternatively, when I select “Disconnect” for Standby State for OpenVPN 1, it goes to “Cold Standby”.
@tcpip95, we tested with ExpressVPN and it is working fine. Please help to open a ticket and attention to me. We wish to check what is happening there.
OK, I believe I have found the problem. For the VPN to work you MUST assign it to Priority 1 group. If it is not in Priority 1 group, it will go into Standby mode. Per the Guide, I had it in a lower Priority group. When I moved it up to Priority 1 group, it connected up.
I’m not sure that I actually have a VPN connection though. I am failing a DNS Leak Test, and it is still showing my Internet IP address.
UPDATE: Just spent two hours with ExpressVPN Tech Support. It appears that everything is configured properly on their end, so I’m guessing that this is a Day 0 problem.
I am getting a good VPN connection to my VPN provider. I’m getting assigned a 10.x.x.x address, default gateway, and DNS server.
I am seeing traffic flowing through the VPN tunnel (Status/Usage Reports/Real Time/OpenVPN interface). I’m downloading OpenSuse Leap DVD (4.33 GB) and both my WAN interface and the OpenVPN interface are showing the traffic.
However, when I do a DNS Leak Test, it still is showing my ISP-issued address publicly.
Hmmm. Interesting. For some applications we would WANT to use OUR DNS. There are some other circumstances where using the VPN provider’s (i.e., to avoid the “leak.”) would be strongly advisable. Maybe a “switch” is needed.
Your clients are using the Peplink as their DNS it sounds like… if you set the clients behind your Peplink with the DNS server of your VPN provider does that all work as expected?
Also seems like maybe you have multiple WANs now within priority 1.
Can you move the other nonVPN WANs to priority 2 and still maintain OpenVPN connection? Doing that seems like it would ensure ALL traffic is routed over VPN.
On the DNS Proxy settings | Advanced Settings for DNS Resolvers - you should try setting the checkbox of your OpenVPN DNS wan as preferred.
@TK_Liew I’ve provided a series of updates to the ticket, but I’ve not gotten any updates from support. The problem appears to be down to a DNS leak. When you tested with ExpressVPN did you conduct the DNS Leak Test (DNS Leak Test: Find and Fix DNS Leaks | ExpressVPN) to confirm complete compatibility?
@tcpip95, the technical support engineer who works with you is in a different timezone. You may let the support engineer knows what is your timezone and tell him you prefer the support engineer from the same timezone.
I saw you ask the same question in the ticket. Appreciate if you can help to follow up there.
Many thanks to the Support team. They worked with me and were able to resolve the issues. I now have a solid Point-To-Point VPN connection to my VPN provider. Great job Support team!
Follow basic instructions as outlined in Quick Start Guide. Make sure your OpenVPN connection is in the same Priority 1 selection as your Primary Interface.
Can someone tell me if this is still an issue with max or very high CPU usage when using the OpenVPN client and the Surf Soho MK3?
I wanted to see if it was even worth getting the OpenVPN client or not for the Surf Soho. I’ll be video streaming on one device. The 10-12 Mbps limitation is kind of a bummer to hear about.
I really do hope Peplink supports Wireguard very soon for much better performance.
