PrimeCare, eSIM questions

Product Discussion Pepwave MAX
1

In May 2025, I purchased a new Peplink ‎MAX-BR1-MINI-LTE-US-T-M-PRM Mini Router. I set it up on InControl and purchased an eSIM for it.

The SIM data expires in May 2026.

I’m getting notification that my PrimeCare for the device is expiring next week, which seems odd - the expiration date would be about 50 days after I registered the device.

I can purchase another year of PrimeCare for $49, which seems kind of pricey given this is a $200 device.

Questions:

  • why is my primeCare expiring 50 days after I received the device?
  • if I don’t purchase PrimeCare, does my eSIM keep working?
  • would I lose access to InControl2?
2

Devices have to be registered as sold on Peplink systems by the seller. This sales registration date then becomes the start date for Primecare. Speak to whoever you bought from and ask them to set the sales registration date.

eSIMs are pushed by IC2 to the local EID. I don’t see a reason why the eSIM would stop working without IC2 access.

Yes. Primecare includes IC2 access

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3

Thanks @MartinLangmaid - I have contacted the seller and put in a ticket with peplink as well, with luck one of those approaches will get my PrimeCare date reset.

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4

@MartinLangmaid As far as I know you can continue to re-up your peplink esim via estore, even if ic2 is inactive, is that your understand as well?

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5

Solved - it turns out you can self-register your device using this website:

Scroll down to New Product Registration

This will then let you access a different website:
https://portal.peplink.com/ where you can register your device(s).

I don’t understand if Portal and IC2 are separate websites or just different views into the same system, but in any case my PrimeCare expiration date is now correct.

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