Poor support


#1

I bought a peplink 210 balance. Tried up upgrade to 6.2.1 and my router froze up after 90%. I asked for help on this forum and I was told to fill out a ticket. 24 hours passed and I still no response from peplink. Mean time my business is without Internet. Support is very poor.


#2

Hi Rollexx,

what was the ticket number you got? I can take a closer look at things.


#3

We don’t see your support ticket in our system and you would have received an automatically generated email with a ticket number, please also check your spam folder.

Does the status light go green or is it red? If it is red please do a factory reset using a pin for 10 seconds. If it still does not turn green then this device will need to be RMA’d and replaced via the support ticket.


#4

Good day, I am still waiting on an update about my router… AHR754347


#5

We asked you to verify the shipping address via the ticket and I will also send you a PM.


#6

I did verify that I mailed the fedex Tracking#807389894483


#7

No, I meant the address for the replacement unit to be sent to. Is the Miami address correct?


#8

yes the Miami address is correct…


#9

Thanks, this should go out tonight and arrive in Miami on Wednesday.