Just wondering if any of ye faced the same problem.
Yesterday i deployed a LB380 and thus my problem started with the Polycom video conference.
Outgoing video conference - working fine.
Incoming video conference - keeps ringing, no auto pick up.
It was working fine before. Even after I remove the LB380, incoming calls auto pickup works.
I would appreciate any form of assistance.
Thanks in adv.
Hi Chung Lai
WAN1 is configured as “drop-in” mode.
There is no NAT setting. I’ve only configured inbound policies to forward all TCP & UDP traffic to Polycom IP address.
No I did not try disabling H.323 in Passthrough on Peplink.
Should I try that?
Please create a support ticket via http://www.peplink.com/contact/support/ and mention the case is related to this forum post. We will then provide further step to troubleshoot the issue.
Good news.
I was looking through the whole thread yesterday again.
And realised the screenshot u attached is actually Polycom Webadmin.
Got my client to follow through the exact same settings - and WALAS!! It’s working again. Cheers!
I don’t what causes this phenomenon - but my client are glad it’s working fine again.