Hi All -
I’ve been using Peplink for years with certain clients for failover routers, but in the last several years got pulled into some other vendors (such as Ubiquiti).
There is one client who is a production house and I was using a Balance One for years, but they just installed some UBNT stuff.
As many professional installers understand, I’ve grown tired of the lack of support from UBNT, as well as their inability to implement things like policy-based routing into the GUI. And after dealing with implementing the config.gateway.json file into the UBNT controller last week, it made think I need to circle back to Peplink.
Two questions I have since I’ve been away for a while (I perused the forum prior to posting and didn’t see a specific response to this question):
In this particular application, I have an ATT Fiber connection and a Spectrum Business connection. I want the Post department to use ATT (based on the Avid machines port in the switch or the SSID to which they’re connected), and the general office folks to use Spectrum. Is that something that’s easy to implement in the GUI?
And secondly my question is about Support. How is the support channel? When I first started using Peplink they weren’t doing a reseller model and I would call and speak to them directly. I think that’s changed now. We have no problem paying a support contract for those times when we may need it for some of our more advanced configurations, and we also have no problem with getting certified or going through some credentials to speak to Tier 3 techs for example.
Just wanted to get a feel for the company/product as I’m not up to speed in the past few years, but I always found the Peplink firmware easy to navigate and the stuff has been bulletproof for me in the environments Ive used it.