Pepwave UBR LTE PCAP (network capture) not working

Pepwave UBR LTE PCAP (network capture) not working at all.

Things That I have tried.

  1. I have tried from all interfaces individually and ALL and it only ever shows (60 B) even when I download it, the file is empty.
  2. rebooting the unit.
  3. Confirming latest firmware.
  4. I have also tried doing a Remote Capture and it sends nothing to the end point ( I have done this before with other units just fine. )

I know and see data going through the device - what could cause this behavior?

Device Information
Model: Pepwave UBR LTE
Firmware: 8.2.1 build 5195

Recent network capture at Wed Nov 23 22:00:15 EST 2022
Local captured result at Wed Nov 23 22:00:15 EST 2022 (60 B) Download
(The network capture will be included in the Diagnostics Report)

PBX # 63349c1deb09fb342