Yes. And to clarify: We trashed all Arris modems from our installations before FW 7.1.1 was issued. So, good point Michael – the current FW may have addressed the issue.
What we were usually seeing is that the modems would connect – for a while. Then, when there was no one within hundreds of miles to fix it it would disconnect and not reconnect until a carefully-done power-up sequence was initiated. Then, a few days or weeks late the situation would be repeated.
I know we opened at least two tickets on this. We also sent an Arris modem that would not work reliably with a B20 to Peplink for testing. (Didn’t hear back as to the results of any evaluation that may have been undertaken, but we did not request this information either.)